Privacy Policy for Crave Cuts

Effective Date: November 23, 2023

Anpros Technologies Private Limited, the legal entity behind Crave Cuts ("we," "us," or "our"), is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use the Crave Cuts mobile application ("App").

1. Information We Collect

1.1 Mandatory Information

• Name
• Address
• Phone Number
• Email Address

1.2 Optional Information

• None

1.3 Location Information

• Latitude and Longitude for delivery address navigation

1.4 Payment Information

• No payment information is stored; it is handled securely by our payment gateway partners.

2. Purpose of Collection

We collect the above information for the following purposes:

• Order Processing
• Delivery
• Invoice Generation

3. Location Information

Location information is collected during the addition or editing of delivery addresses to assist our delivery personnel in navigation.

4. Third-Party Service Providers

We use third-party services for Maps and Notifications (Google Services), payment processing (Razorpay), and delivery services. The following information is shared with these third parties:

• Razorpay: Phone Number, Email Address (optional), Name, Order ID, Amount
• Delivery Partner: Address, Phone Number, Name, Order ID, Order Details

5. User Account and Profile

User profiles include:

• Username (set at first login)
• Email Address
• Photo (optional)

Users can modify this information at any time within the app.

6. Communication Preferences

Users can select their communication preferences, including order status updates and choose to receive notifications via phone, email, or both.

7. Security Measures

• End-to-end encryption (HTTPS)
• Encrypted storage of user passwords
• OTP required for app login

8. Data Retention

Data is stored in hot storage for one financial year and then moved to cold storage. Users have the option to delete their accounts, but transaction logs are retained without PII data.

9. Policy Updates

Privacy policy updates will be posted on the website and app. Users will be notified of changes via in-app notification and email.

10. Legal Compliance

Crave Cuts operates in India and complies with applicable Indian laws and regulations.

11. Children's Privacy

The app is not targeted at children.

12. Contact Information

For privacy concerns or inquiries, you can contact us via:

• Email Support: hello@cravecuts.in